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Lange

Lange

langehair.com
What is your customer experience with Lange?

Lange Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Lange has 2.2 star rating based on 603 customer reviews. Consumers are mostly dissatisfied.

  • 17% of users would likely recommend Lange to a friend or colleague.

  • Rating Distribution
  • Pros: Great products, Good products, I was excited to try it.
    Cons: Poor customer service, No customer service phone number or return policy, Cant reach customer service.

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Media from reviews

Lange - Verification of an order
Lange - Blow dryer complaintLange - I was sent the wrong size of the dryer brush!!Lange - Item shipped that I did not orderLange - Use Product was sent to meLange - Use Product was sent to me - Image 2Lange - Use Product was sent to me - Image 3
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Top Lange Reviews

Positive Review

"Upset"

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I have purchsed Lange products in the past and have been satisfied. I purchsed the interchagable haur dryer brush (as a package offer). With a "free glass hair...

Critical Review

"Return not addressed and no instructions in box"

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I recieved my item, it does not work with my hair. My hair is too fine and short. There is no instructions for return and I do not trust a company that you...

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Amia Znl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brea, California

Return not addressed and no instructions in box

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I recieved my item, it does not work with my hair. My hair is too fine and short.

There is no instructions for return and I do not trust a company that you cannot talk to. Order. No. 2387****.

Order date.

6-5

Phone no. 626-483-****

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User's recommendation: Do not deal with this company.

Michelle V Ysj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Verification of an order

Lange - Verification of an order

I ordered a product yesterday morning and noticed the shipping address was wrong. I called right away to fix it and did so through a message.

I did not get any verification that it was fixed. My order number is 2387****.

View full review
Loss:
$51
Pros:
  • Products are great
Cons:
  • Ordering difficulty

Preferred solution: Full refund

User's recommendation: It depends if this was fixed

1 comment
Guest

Hello! Need help?

You can reach out to our customer service team for assistance. Although we don't offer phone support at the moment, we've got you covered with our online customer service options. Take your pick from live chat, text messaging, or email for any help you need. Our friendly team is available Monday to Friday from 8am to 5pm EST.

We strive to get back to all inquiries within 3-5 business days, and we handle them in the order they come in.

For more info, check out our help center at https://***/pages/help-center. Thanks for reaching out!

Alejandra Dhp
map-marker Tucson, Arizona

Defective product sent

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Lange - Defective product sent

Sent a defective product. Contacted them 3 times with no response. I have attached a photo of the product.

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Resolved
Lesean Wbz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Phoenix, Arizona

Resolved: The whole experience was disappointing!

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Updated by user Jun 14, 2025

Company fixed the issue and I have been provided with other. I tracked down package that was delivered to the wrong address.

This company did nothing to help solve the issue & did not respond to direct requests. I love L'ange products. I own several.

I would advise anyone to purchase at another site, i.e., Ulta. The L'ange company will not assist you if something goes wrong with your order.

Original review May 28, 2025
It's a long story. Suffice to know that I was unimportant in this process & never talked to anyone, just passed from one electronic department to another. In the " just answer" chat, the rep hung up on me.
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1 comment
Guest

Hello! Need help?

You can reach out to our customer service team for assistance. Although we don't offer phone support at the moment, we've got you covered with our online customer service options. Take your pick from live chat, text messaging, or email for any help you need. Our friendly team is available Monday to Friday from 8am to 5pm EST.

We strive to get back to all inquiries within 3-5 business days, and we handle them in the order they come in.

For more info, check out our help center at https://***/pages/help-center. Thanks for reaching out!

Maria N Uwm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Deer Park, New York

I was sent the wrong size of the dryer brush!!

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Lange - I was sent the wrong size of the dryer brush!!

I have the 75mm dryer brush! I ordered the 60mm dryer!

I was sent another 75mm! I don't need 2! I would appreciate it if you would send me the 60mm one!

What can I do about this problem? It was your mistake!

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1 comment
Guest

Hello! Need help?

You can reach out to our customer service team for assistance. Although we don't offer phone support at the moment, we've got you covered with our online customer service options. Take your pick from live chat, text messaging, or email for any help you need. Our friendly team is available Monday to Friday from 8am to 5pm EST.

We strive to get back to all inquiries within 3-5 business days, and we handle them in the order they come in.

For more info, check out our help center at https://***/pages/help-center. Thanks for reaching out!

Melaney Pae

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker North Hollywood, California

I love lounge products. That’s all I use and they came at a great time in my life when nothing else would work. But I can’t begin to tell you how many times the products in the spray cans stop working

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Ive been using Lange products for a long time, but I seem to have the same problem each time and I dont want to spend money on cans. That will stop working half filled.

Right now its the root booster. Ive had five different cans and each time halfway through they stopped spraying. Its my favorite of all products right now. Im hoping that Lange can do something to let me know why I'm having this problem each time.

Ive got a half full can right here now. I have sent emails, but no one has answered me. Id appreciate if you let me know why this is happening.

Cause I want to buy more root booster. Thank you very much.

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User's recommendation: Lange a wonderful products they’ve been great for my hair don’t hesitate to buy them. It’s not the product. It’s the receptacle that it came in and I’m trying to fix that.

1 comment
Guest

Hello! Need help?

You can reach out to our customer service team for assistance. Although we don't offer phone support at the moment, we've got you covered with our online customer service options. Take your pick from live chat, text messaging, or email for any help you need. Our friendly team is available Monday to Friday from 8am to 5pm EST.

We strive to get back to all inquiries within 3-5 business days, and we handle them in the order they come in.

For more info, check out our help center at https://***/pages/help-center. Thanks for reaching out!

Pam L Phi

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unfair refund amount!

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Lange - Unfair refund amount!
Contains 2 confidential files for company representatives

I ordered the new Curling wand with 3 free items was advertised! The curling wand doesnt work for my hair.

I paid 84.31 and when requesting to return they are only going to refund $38.61 as they are deducting the free products that they say I cant return! This is false advertising!!

View full review
Loss:
$45

Preferred solution: Full refund

User's recommendation: Be careful of this company offering free products!!

Martha P Pdf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Defective brush

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Hello, my name is Marta Parker. My Lange brush curler will not heat at all.

I plugged it in several different times, and it will still not heat at all. I bought this right around Christmas, and it is very disappointing because I have not had it a year yet.

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Preferred solution: Full refund

1 comment
Guest

Hello! Need help?

You can reach out to our customer service team for assistance. Although we don't offer phone support at the moment, we've got you covered with our online customer service options. Take your pick from live chat, text messaging, or email for any help you need. Our friendly team is available Monday to Friday from 8am to 5pm EST.

We strive to get back to all inquiries within 3-5 business days, and we handle them in the order they come in.

For more info, check out our help center at https://***/pages/help-center. Thanks for reaching out!

SANDI M Swb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I would give no stars but I didn't have the option . They will NOT answer a call and even when you email them they send a generic response and never deal with the issue of NOT receiving the product

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Lange - I would give no stars but I didn't have the option . They will NOT answer a call...
Updated by user Jan 24, 2025

Unacceptable and very unprofessional. I couldn't speak with human Representative.

They sent me a tracking number in an email on 1/22/25 for the new shipment and it does when I check the tracking number is states it has been delivered. The delivery address wasn't even to the correct state.

My number is 919-498-**** my correct mailing address 2650 Liberty LN SW Lot 28 Supply NC. This is ridiculous!

Original review Jan 22, 2025
The product was not delivered, and was sent back. I keep receiving the same emails asking for the correct address.

This has been going on for 2-3 weeks now, with no customer assistance available. I plan to post this issue on social media soon, advising others not to order from this company. I am unable to make contact with a human representative. All I get are generic emails with no solution as to why my product was undeliverable and sent back.

There's also no response regarding when and if they plan to resend it.

I've received and responded to three emails asking for the correct address and shipping address, but there's still no solution. I advise you not to order from this company.
View full review
Cons:
  • No direct customer service with a solution for my order to be delivered ion

Preferred solution: Deliver product or service ordered

User's recommendation: Do NOT order from this company. If you have ANY issues they will not resolve. You cannot talk to a human customer service representative. The number refers you back to email and still nothing is resolved. But they dang sure accept your money.

1 comment
Guest

Hello! Need help?

You can reach out to our customer service team for assistance. Although we don't offer phone support at the moment, we've got you covered with our online customer service options. Take your pick from live chat, text messaging, or email for any help you need. Our friendly team is available Monday to Friday from 8am to 5pm EST.

We strive to get back to all inquiries within 3-5 business days, and we handle them in the order they come in.

For more info, check out our help center at https://***/pages/help-center. Thanks for reaching out!

Greenleigh Wtj
map-marker Fort Lauderdale, Florida

Blow dryer complaint

Lange - Blow dryer complaint

I bought a blow dryer back in August and I love the blow dryer. Over the past couple weeks the blow dryer wouldnt turn off when I would use the off switch.

Now, it wont turn off at all. I have to unplug it with each use of trying to turn off. Its a pain.

Wondering what we can do since the low dryer is less than a year old. Thank you!

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Resolved
Janis P Pds

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Shorted on order

Lange - Shorted on order
Updated by user Jan 23, 2025

Company fixed the issue and I have been provided with apology. They are sending me the product I was shorted

Original review Jan 08, 2025

Didn't talk to anyone, just emailed. Received my order and had an item missing. The last item on the packing sheet.

View full review
Loss:
$10

Preferred solution: Deliver product or service ordered

1 comment
Guest

Hello! Need help?

You can reach out to our customer service team for assistance. Although we don't offer phone support at the moment, we've got you covered with our online customer service options. Take your pick from live chat, text messaging, or email for any help you need. Our friendly team is available Monday to Friday from 8am to 5pm EST.

We strive to get back to all inquiries within 3-5 business days, and we handle them in the order they come in.

For more info, check out our help center at https://***/pages/help-center. Thanks for reaching out!

Cheryl K Mqa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Product failure

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border blow dryer two months old, no heat. you cannot get a hold of customer service. I want my money back.

View full review
Loss:
$275

Preferred solution: Full refund

User's recommendation: Don’t buy this product

1 comment
Guest

Hello! Need help?

You can reach out to our customer service team for assistance. Although we don't offer phone support at the moment, we've got you covered with our online customer service options. Take your pick from live chat, text messaging, or email for any help you need. Our friendly team is available Monday to Friday from 8am to 5pm EST.

We strive to get back to all inquiries within 3-5 business days, and we handle them in the order they come in.

For more info, check out our help center at https://***/pages/help-center. Thanks for reaching out!

Joann P Bhj

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Wrong tool was delivered

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Lange - Wrong tool was delivered
Contains 1 confidential file for company representatives
Updated by user Dec 11, 2024

I never received my new Le Volume

Original review Nov 26, 2024

I never received my correct tool after several attempts. Initially, the Le Volume was delivered damaged and then the wrong tool was resent. I simply want the Le Volume which I ordered and paid for several weeks ago.

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Preferred solution: Full refund

Lillian G Pvw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Mahopac, New York

Product mailed to used

Lange - Product mailed to used
Lange - Product mailed to used - Image 2
Lange - Product mailed to used - Image 3

OpI bought your product a while ago. Never opened it till now.

I just wanted to take advantage of your promo. Well! To my surprise, I was sent a used product. Some bristles are bent, the back of brush dirty and even though who ever used it, try to remove hair there was a couple left.

Gross!

I am so disgusted and disappointed. How in the world with you not check before reselling. I tried my best to use in the pictures but not the same as seeing it. Bought online, I dont have the receipt.

You can search my order. #1909****.

Thank you! Lillian Goldstein

View full review

User's recommendation: Open your product right away! Make sure you were sent a new one.

Lillian G Pvw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Mahopac, New York

Use Product was sent to me

Lange - Use Product was sent to me
Lange - Use Product was sent to me - Image 2
Lange - Use Product was sent to me - Image 3

I ordered your straightening brush a while ago. I never opened it till today.

I just wanted to take advantage of your promo. To my surprise, it is a used product. Some bristles are bent and even though whom ever returned it tried to clean the hair, a few were left behind.

I am disgustedit and grossed out, even the back of the brush is dirty. I am so disappointed, that you wouldn't check your product before reselling it.

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User's recommendation: Check your product even if you didn’t need to use right away.

1 comment
Guest

Hello! Need help?

You can reach out to our customer service team for assistance. Although we don't offer phone support at the moment, we've got you covered with our online customer service options. Take your pick from live chat, text messaging, or email for any help you need. Our friendly team is available Monday to Friday from 8am to 5pm EST.

We strive to get back to all inquiries within 3-5 business days, and we handle them in the order they come in.

For more info, check out our help center at https://***/pages/help-center. Thanks for reaching out!

Ezella Nbx
map-marker New York, New York

Issues with oroduxt

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This product has been a waste of money since the day I purchased it. I keep giving it chance after chance and yet its just been a waste.

Ive gone on YouTube.

Ive gone on your website. It was just a big fat waste of money which I am not a fan of because I work very hard for the money earn

View full review

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