Lange
Lange Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lange has 2.2 star rating based on 603 customer reviews. Consumers are mostly dissatisfied.
17% of users would likely recommend Lange to a friend or colleague.
- Rating Distribution
Pros: Great products, Good products, I was excited to try it.
Cons: Poor customer service, No customer service phone number or return policy, Cant reach customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lange has 2.2 star rating based on 603 customer reviews. Consumers are mostly dissatisfied.
17% of users would likely recommend Lange to a friend or colleague.
- Rating Distribution
Pros: Great products, Good products, I was excited to try it.
Cons: Poor customer service, No customer service phone number or return policy, Cant reach customer service.Recent recommendations regarding this business are as follows: "Do not deal with this company.", "Lange a wonderful products they’ve been great for my hair don’t hesitate to buy them. It’s not the product. It’s the receptacle that it came in and I’m trying to fix that.", "It depends if this was fixed", "Don’t buy this product", "Don't send products unless someone ask you to".
Most users ask Lange for the refund as a solution to their issues.
Review authors value the most Discounts and Special Offers and Diversity of Products or Services. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Lange Reviews
"Upset"
I have purchsed Lange products in the past and have been satisfied. I purchsed the interchagable haur dryer brush (as a package offer). With a "free glass hair...
"Return not addressed and no instructions in box"
I recieved my item, it does not work with my hair. My hair is too fine and short. There is no instructions for return and I do not trust a company that you...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brea, California
Return not addressed and no instructions in box
I recieved my item, it does not work with my hair. My hair is too fine and short.
There is no instructions for return and I do not trust a company that you cannot talk to. Order. No. 2387****.
Order date.
6-5
Phone no. 626-483-****
User's recommendation: Do not deal with this company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVerification of an order
I ordered a product yesterday morning and noticed the shipping address was wrong. I called right away to fix it and did so through a message.
I did not get any verification that it was fixed. My order number is 2387****.
- Products are great
- Ordering difficulty
Preferred solution: Full refund
User's recommendation: It depends if this was fixed
Tucson, Arizona
Defective product sent
Sent a defective product. Contacted them 3 times with no response. I have attached a photo of the product.
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Phoenix, Arizona
Resolved: The whole experience was disappointing!
Company fixed the issue and I have been provided with other. I tracked down package that was delivered to the wrong address.
This company did nothing to help solve the issue & did not respond to direct requests. I love L'ange products. I own several.
I would advise anyone to purchase at another site, i.e., Ulta. The L'ange company will not assist you if something goes wrong with your order.
Hello! Need help?
You can reach out to our customer service team for assistance. Although we don't offer phone support at the moment, we've got you covered with our online customer service options. Take your pick from live chat, text messaging, or email for any help you need. Our friendly team is available Monday to Friday from 8am to 5pm EST.
We strive to get back to all inquiries within 3-5 business days, and we handle them in the order they come in.
For more info, check out our help center at https://***/pages/help-center. Thanks for reaching out!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Deer Park, New York
I was sent the wrong size of the dryer brush!!
I have the 75mm dryer brush! I ordered the 60mm dryer!
I was sent another 75mm! I don't need 2! I would appreciate it if you would send me the 60mm one!
What can I do about this problem? It was your mistake!
Hello! Need help?
You can reach out to our customer service team for assistance. Although we don't offer phone support at the moment, we've got you covered with our online customer service options. Take your pick from live chat, text messaging, or email for any help you need. Our friendly team is available Monday to Friday from 8am to 5pm EST.
We strive to get back to all inquiries within 3-5 business days, and we handle them in the order they come in.
For more info, check out our help center at https://***/pages/help-center. Thanks for reaching out!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
North Hollywood, California
I love lounge products. That’s all I use and they came at a great time in my life when nothing else would work. But I can’t begin to tell you how many times the products in the spray cans stop working
Ive been using Lange products for a long time, but I seem to have the same problem each time and I dont want to spend money on cans. That will stop working half filled.
Right now its the root booster. Ive had five different cans and each time halfway through they stopped spraying. Its my favorite of all products right now. Im hoping that Lange can do something to let me know why I'm having this problem each time.
Ive got a half full can right here now. I have sent emails, but no one has answered me. Id appreciate if you let me know why this is happening.
Cause I want to buy more root booster. Thank you very much.
User's recommendation: Lange a wonderful products they’ve been great for my hair don’t hesitate to buy them. It’s not the product. It’s the receptacle that it came in and I’m trying to fix that.
Hello! Need help?
You can reach out to our customer service team for assistance. Although we don't offer phone support at the moment, we've got you covered with our online customer service options. Take your pick from live chat, text messaging, or email for any help you need. Our friendly team is available Monday to Friday from 8am to 5pm EST.
We strive to get back to all inquiries within 3-5 business days, and we handle them in the order they come in.
For more info, check out our help center at https://***/pages/help-center. Thanks for reaching out!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnfair refund amount!
I ordered the new Curling wand with 3 free items was advertised! The curling wand doesnt work for my hair.
I paid 84.31 and when requesting to return they are only going to refund $38.61 as they are deducting the free products that they say I cant return! This is false advertising!!
Preferred solution: Full refund
User's recommendation: Be careful of this company offering free products!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDefective brush
Hello, my name is Marta Parker. My Lange brush curler will not heat at all.
I plugged it in several different times, and it will still not heat at all. I bought this right around Christmas, and it is very disappointing because I have not had it a year yet.
Preferred solution: Full refund
Hello! Need help?
You can reach out to our customer service team for assistance. Although we don't offer phone support at the moment, we've got you covered with our online customer service options. Take your pick from live chat, text messaging, or email for any help you need. Our friendly team is available Monday to Friday from 8am to 5pm EST.
We strive to get back to all inquiries within 3-5 business days, and we handle them in the order they come in.
For more info, check out our help center at https://***/pages/help-center. Thanks for reaching out!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI would give no stars but I didn't have the option . They will NOT answer a call and even when you email them they send a generic response and never deal with the issue of NOT receiving the product
Unacceptable and very unprofessional. I couldn't speak with human Representative.
They sent me a tracking number in an email on 1/22/25 for the new shipment and it does when I check the tracking number is states it has been delivered. The delivery address wasn't even to the correct state.
My number is 919-498-**** my correct mailing address 2650 Liberty LN SW Lot 28 Supply NC. This is ridiculous!
This has been going on for 2-3 weeks now, with no customer assistance available. I plan to post this issue on social media soon, advising others not to order from this company. I am unable to make contact with a human representative. All I get are generic emails with no solution as to why my product was undeliverable and sent back.
There's also no response regarding when and if they plan to resend it.
I've received and responded to three emails asking for the correct address and shipping address, but there's still no solution. I advise you not to order from this company.
- No direct customer service with a solution for my order to be delivered ion
Preferred solution: Deliver product or service ordered
User's recommendation: Do NOT order from this company. If you have ANY issues they will not resolve. You cannot talk to a human customer service representative. The number refers you back to email and still nothing is resolved. But they dang sure accept your money.
Hello! Need help?
You can reach out to our customer service team for assistance. Although we don't offer phone support at the moment, we've got you covered with our online customer service options. Take your pick from live chat, text messaging, or email for any help you need. Our friendly team is available Monday to Friday from 8am to 5pm EST.
We strive to get back to all inquiries within 3-5 business days, and we handle them in the order they come in.
For more info, check out our help center at https://***/pages/help-center. Thanks for reaching out!
Fort Lauderdale, Florida
Blow dryer complaint
I bought a blow dryer back in August and I love the blow dryer. Over the past couple weeks the blow dryer wouldnt turn off when I would use the off switch.
Now, it wont turn off at all. I have to unplug it with each use of trying to turn off. Its a pain.
Wondering what we can do since the low dryer is less than a year old. Thank you!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Shorted on order
Company fixed the issue and I have been provided with apology. They are sending me the product I was shorted
Didn't talk to anyone, just emailed. Received my order and had an item missing. The last item on the packing sheet.
Preferred solution: Deliver product or service ordered
Hello! Need help?
You can reach out to our customer service team for assistance. Although we don't offer phone support at the moment, we've got you covered with our online customer service options. Take your pick from live chat, text messaging, or email for any help you need. Our friendly team is available Monday to Friday from 8am to 5pm EST.
We strive to get back to all inquiries within 3-5 business days, and we handle them in the order they come in.
For more info, check out our help center at https://***/pages/help-center. Thanks for reaching out!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProduct failure
border blow dryer two months old, no heat. you cannot get a hold of customer service. I want my money back.
Preferred solution: Full refund
User's recommendation: Don’t buy this product
Hello! Need help?
You can reach out to our customer service team for assistance. Although we don't offer phone support at the moment, we've got you covered with our online customer service options. Take your pick from live chat, text messaging, or email for any help you need. Our friendly team is available Monday to Friday from 8am to 5pm EST.
We strive to get back to all inquiries within 3-5 business days, and we handle them in the order they come in.
For more info, check out our help center at https://***/pages/help-center. Thanks for reaching out!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong tool was delivered
I never received my new Le Volume
I never received my correct tool after several attempts. Initially, the Le Volume was delivered damaged and then the wrong tool was resent. I simply want the Le Volume which I ordered and paid for several weeks ago.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mahopac, New York
Product mailed to used
OpI bought your product a while ago. Never opened it till now.
I just wanted to take advantage of your promo. Well! To my surprise, I was sent a used product. Some bristles are bent, the back of brush dirty and even though who ever used it, try to remove hair there was a couple left.
Gross!
I am so disgusted and disappointed. How in the world with you not check before reselling. I tried my best to use in the pictures but not the same as seeing it. Bought online, I dont have the receipt.
You can search my order. #1909****.
Thank you! Lillian Goldstein
User's recommendation: Open your product right away! Make sure you were sent a new one.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mahopac, New York
Use Product was sent to me
I ordered your straightening brush a while ago. I never opened it till today.
I just wanted to take advantage of your promo. To my surprise, it is a used product. Some bristles are bent and even though whom ever returned it tried to clean the hair, a few were left behind.
I am disgustedit and grossed out, even the back of the brush is dirty. I am so disappointed, that you wouldn't check your product before reselling it.
User's recommendation: Check your product even if you didn’t need to use right away.
Hello! Need help?
You can reach out to our customer service team for assistance. Although we don't offer phone support at the moment, we've got you covered with our online customer service options. Take your pick from live chat, text messaging, or email for any help you need. Our friendly team is available Monday to Friday from 8am to 5pm EST.
We strive to get back to all inquiries within 3-5 business days, and we handle them in the order they come in.
For more info, check out our help center at https://***/pages/help-center. Thanks for reaching out!
New York, New York
Issues with oroduxt
This product has been a waste of money since the day I purchased it. I keep giving it chance after chance and yet its just been a waste.
Ive gone on YouTube.
Ive gone on your website. It was just a big fat waste of money which I am not a fan of because I work very hard for the money earn
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Hello! Need help?
You can reach out to our customer service team for assistance. Although we don't offer phone support at the moment, we've got you covered with our online customer service options. Take your pick from live chat, text messaging, or email for any help you need. Our friendly team is available Monday to Friday from 8am to 5pm EST.
We strive to get back to all inquiries within 3-5 business days, and we handle them in the order they come in.
For more info, check out our help center at https://***/pages/help-center. Thanks for reaching out!